Managing Operating Hours for a Venue

To manage improved alerting, and to provide our partners with better knowledge of when a venue is trading, Doshii has enabled the management of operating hours using the Dashboard. This allows Vendor and Organisation admins to define standard trading policies, as well as impromptu, ad-hoc or irregular planned offline periods such as for public holidays.

Setting operating hours ensures:

1. Partner Apps know when orders can be submitted to a venue, providing a greater experience to end-user customers;
2. and Doshii will only alert when a venue appears to be offline during open times, reducing false alerts for Vendor support staff and allowing them to be more responsive and proactive to real issues.

How to setup standard policies

From the Venue Details page you will notice the operating hours Icon  amongst available options.  This will lead to setting up two types of operating hour policies: Standard and Advanced.

1. To begin setting up Standard Policies, click on the  button.  This will present you with a grid of times for all days of the week.
   
    
2. Complete the grid with the appropriate Open/Close times for each day, and click the  button.
   
   
3. If the venue's operating hours are more complex then you can take advantage of the Advanced Policies, which provides for added flexibility in defining impromptu times (public holidays) as well as open/close periods for lunch and dinner sessions.

Setting operating hours for different trading periods

If the venue is open for specific trading periods, such as lunch and dinner, you can capture these operating hours using Advanced Policies.

1. Click on the  icon next to Advanced Policies
2. Use the toggles and input fields to complete the Advanced Policy sentence.
   1. Select the venue is Open for the trading period.
   2. Select if the policy is for everyday or for specific days of the week
   3. Select the times for the trading period 
3. Click the to confirm the advanced policy sentence.
4. Add another policy for other trading periods.
5. Click the  button to confirm the policies.  In this example, this venue trades everyday for lunch from midday until 2pm, and for dinner from 6pm until 9:30pm.

Setting operating hours for public holidays

In the event of differing times for public holidays you can set Advanced Policies for a specific date, which will override standard trading policies.

1. Click on the  icon next to Advanced Policies
2. Use the toggles and input fields to complete the Advanced Policy sentence.
   1. Select if the venue is Open or Closed.
   2. Select on date1 for specific public holiday day. Enter in the date1 
   3. Select the entire day, by choosing ","
   4. Click the to confirm the advanced policy sentence.
   5. Click the  button to confirm the policy.  In this example, the venue is closed on the 10th June 2019.

Alternatively, the venue may operate different hours on a public holiday (or specific day). The Advanced Policy can be setup for a specific day with different trading hours than normal, as such:

Other Examples

• Trading hours changed for a specific date period

Operating hours past midnight

It is important to note that the operating hours setup is based on a start time being less than the end time. Hence, setting trading hours for a Friday as '12:00' until '01:00' will raise a validation error.

To setup trading hours where a venue notionally ends trade for Friday evening on Saturday at 1:00am, you should do as follows:

• Standard policies for Friday are set for 12:00 until 23:59 (midnight).
• Advanced Policy for Saturday for open hours from 00:00 until 1:00.

Timezone

In order to observe Local Time at the venue you can also define the appropriate timezone on the Venue Details Page.  Click on the Update icon , Select the appropriate timezome from the drop down list, and click the  button.  

Upon doing so you will notice the Local Time on the Venue Details Page will be displayed, and will also display if the venue is open or closed, depending on the operating hours setup.

For further assistance with Operating Hours you are welcome to contact Doshii support on support@doshii.io