Managing Operating Hours for a Venue

This article explains how to manage operating hours for a venue.

Overview

How to setup operating hours

How to setup Standard Policies

How to setup Advanced Policies

Setting operating hours for different trading periods

Setting operating hours for public holidays

Setting operating hours by App

Other Examples

Operating hours past midnight

Timezone

Overview

When Doshii connects a Venue with their Point Of Sale (POS), we have the ability to set operating hours for the Venue.  These may be pulled directly from the POS at setup, from the Venue's Google listing or can be manually added and/or updated.  These operating hours allow Venues to define standard trading policies, as well as impromptu, ad-hoc or irregular planned offline periods such as public holidays.

Some of our App partners use these operating hours as the basis of when orders can be submitted to a venue, so it is important they are correct.

These operating hours can be maintained in the Doshii Dashboard. 

How to setup Operating Hours

1. Login to Doshii Dashboard (dashboard.doshii.io) using your user credentials (you may need to contact us to request a user be set up for you - if this is the case, please email support@doshii.io and we'll arrange this for you asap).
2. From the Venue Details page you will notice the operating hours icon at the top right of the screen.  Click this icon.
   
3. You will now be presented with two options: Standard Policies and Advanced Policies.

How to setup Standard Policies

In most cases, you will find that there are already some standard operating hours policies set.  In the instance where there are none set, you will need to begin by setting these.

1. To begin setting up Standard Policies, click on the  button.  This will present you with a grid of times for all days of the week.
   
    
2. Complete the grid with the appropriate Open/Close times for each day, and click the  button.
   
   

How to setup Advanced Policies

If the venue's operating hours are more complex than just one open session per day, you can take advantage of the Advanced Policies, which provides for added flexibility in defining open/closed periods for lunch and dinner sessions as well as impromptu times (public holidays).

Setting operating hours for different trading periods

If the venue is open for specific trading periods, such as lunch and dinner, you can capture these operating hours using Advanced Policies.

1. First, set the standard policies to reflect the main trading period.
2. Then, click on the  icon next to Advanced Policies.
3. Use the toggles and input fields to complete the Advanced Policy sentence.
   
   
   
   To define an additional trading period, select the venue is Open for the trading period.
   Select if the policy is for everyday or for specific days of the week.
   
   
   
   Select the times for the trading period.
   
   
   
   
4. Click the to confirm the advanced policy sentence.
   
   
   
   
5. To add additional trading periods, click on the icon again and go through the above process as many times as needed.
   
   
6. When you have finished adding additional trading periods, click the button to confirm the policies.  In this example, this venue trades everyday for lunch from midday until 2pm, and for dinner from 6pm until 9:30pm. These trading periods would be in additional to what was defined in the Standard Policies.

Setting operating hours for public holidays

In the event of differing times for public holidays you can set Advanced Policies for a specific date, which will override standard trading policies.

1. Click on the  icon next to Advanced Policies.
2. Use the toggles and input fields to complete the Advanced Policy sentence.
   
   
   
   Select if the venue is Open or Closed.
   
   
   
   Select on date1 for a specific public holiday date.  
   
   
   
   Select the entire day, by choosing ",".
   
   
   
   Click the to confirm the advanced policy sentence.
   
   
3. Click the  button to confirm the policy.  In this example, the venue is closed on the 10th June 2019.

Alternatively, the venue may operate different hours on a public holiday (or specific day). The Advanced Policy can be setup for a specific day with different trading hours than normal, as such:

Setting operating hours by App

It is also possible to set operating hours per App (for supported Apps).  If this feature is relevant for the App you are connected with, you will see an additional section on the Operating Hours page:

For further information on how to set App Operating hours, please view this article.

Other Examples

You can also change Trading hours for a specific date period, for example Christmas or Easter hours. This will override your standard operating hours for the defined date period.

In this example, the Venue has defined that between 16/07/2019 and 24/07/2019, the venue hours will be 11am - 4pm.

Operating hours past midnight

It is important to note that the operating hours setup is based on a start time being less than the end time. Hence, setting trading hours for a Friday as '12:00' until '01:00' will raise a validation error.

To setup trading hours where a venue notionally ends trade for Friday evening on Saturday at 1:00am, you should do as follows, using both the Standard Policies and the Advanced Policies:

• Standard policies for Friday are set for 12:00 until 23:59 (midnight).
• Advanced Policy for Saturday for open hours from 00:00 until 1:00.

Timezone

In order to observe Local Time at the venue you can also define the appropriate timezone on the Venue Details Page. 

1. Click on the Update icon  found next to the Timezone.
2. Select the appropriate timezome from the drop down list.
3. Click the  button.  

Upon doing so you will notice the Local Time on the Venue Details Page will be displayed, and it will also display if the venue is open or closed, depending on the operating hours setup.

For further assistance with Operating Hours you are welcome to contact Doshii support on support@doshii.io