Doshii has uplifted their DoorDash integration and now it's easier than ever to quickly request to connect your POS with DoorDash using Doshii.
The Doshii-DoorDash integration allows your DoorDash orders to flow directly into your Point of Sale (POS) without having to manually accept or reject orders on your tablet and orders will print in your kitchen like any other order. This saves you time and removes human error from manually keying in orders.
In this article:
Connecting DoorDash to Doshii
If you haven't already, sign up to Doshii at doshii.com.
After logging in to Doshii, navigate to the ‘Apps’ tab and locate the DoorDash app in our marketplace. When you click to connect with DoorDash you will be prompted to log into your DoorDash account using your DoorDash credentials:
When you have entered your credentials, you will be prompted to allow Doshii to access your DoorDash account. Click Continue to allow Doshii to access your DoorDash account:
You will be presented with a list of your DoorDash stores. If you have multiple DoorDash sites, you will see each store displayed with their name, address and DoorDash location ID to help you distinguish between them. You will need to select the DoorDash store you wish to connect with your Doshii venue.
What happens after I connect DoorDash ?
Depending on your POS system, there can be a waiting period between when you sign up and when you can go live with an integrated DoorDash menu. While we work with your POS provider to get your venue connected and build your integrated DoorDash menu, your DoorDash account will continue to function normally - sending orders to your tablet.
We aim to have your DoorDash integration up and running as fast as possible. For this reason, once your POS connection is active, our team will begin to replicate your existing DoorDash menu, including item names, descriptions, prices and images and use this as a basis to map your menu to your POS items.
Learn about integrated menus and DoorDash.
When your integrated DoorDash menu is ready, our CS team will reach out to you to provide an opportunity for you to review the menu and schedule a go-live date - from this date, your DoorDash integration will be activated and orders will begin to flow directly to your POS system.
Depending on if you are an existing Doshii customer or a new Doshii customer, and the POS system that you use, there is a slightly different timeline towards going live with your DoorDash integration.
For existing Doshii customers with a live POS connection
If you are already a Doshii customer and you have an active connection with your POS, when you request the DoorDash integration, Doshii will automatically subscribe your venue to DoorDash. Our CS team will begin mapping your DoorDash menu to your POS items. Once we have the majority of the menu built, our CS team will share the integrated menu for approval and set a date to go live. From this date, your DoorDash integration will be activated and orders will begin to flow directly to your POS system.
For new Doshii customers who use Square or Lightspeed POS
If your POS is Square or Lightspeed, as soon as you sign up to Doshii, your POS connection will be live. We will automatically subscribe your venue to DoorDash and begin mapping your menu to your POS items. Once we have the majority of the menu built, our CS team will share the integrated menu for approval and set a date to go live - from this date, your DoorDash integration will be activated and orders will begin to flow directly to your POS system.
For new Doshii customers who use all other POS:
If you are new to Doshii and your POS is not Square or Lightspeed, there is a delay between when you request your POS connection and when it becomes active - during this time Doshii CS work closely with your POS provider to get this connection established. Doshii will not subscribe your venue to DoorDash until this connection is active. Once subscribed, our CS team will begin mapping your menu to your POS items. Once we have the majority of the menu built, our CS team will share the integrated menu for approval and set a date to go live - from this date, your DoorDash integration will be activated and orders will begin to flow directly to your POS system.
When your DoorDash integration via Doshii is activated, there are a number of changes that will automatically take place and it's important that you are aware of them.
When your DoorDash integration is activated, the following will occur:
DoorDash Menu Management will be turned off - this is because your menu will now be an integrated menu controlled via Doshii. All future menu changes will need to be made using Doshii's Menu Manager. For more information on this system, please watch our comprehensive demo video or read our menu articles.
The ability to manually accept or reject an order via your DoorDash tablet will be turned off. This means that all orders will be automatically accepted by your venue and sent to your POS. There is no configuration with the integration that will allow you to manually accept orders.
If there is no response from your POS within 8 minutes of the order being placed, the order will be cancelled.
If your POS rejects an order that has been submitted, the order will be cancelled.
Fall back process: by default, if there is an issue with a DoorDash order submitted to your POS (either rejected by your POS or your POS doesn't respond within 8 minutes) DoorDash will automatically cancel this order. If you would like to have the order fall back to your DoorDash tablet and have the option to manually accept and key the order into your POS, this can be configured by request. Simply reach out to Doshii and we will request this for you. Alternatively you can also request this directly with DoorDash.
Operating Hours will be controlled and set in Doshii. You may have previously set the store hours in the DoorDash portal or configured your DoorDash site to open based on whether your tablet is turned on or off. Once the integration is enabled, you must use Doshii to define and update your operating hours.
Things to be aware of
- You must have an existing Doordash account to request the integration. If you have not set up your Doordash account please visit the Doordash website and sign up today.
- By connecting to Doshii and requesting to connect with DoorDash, any existing connections to alternative providers will be disabled as soon as your POS connection is complete. Please contact the Doordash customer support team if this needs to be reversed.