Why aren’t my orders printing?

If your Epos Now orders are not printing:

• There may be an issue with the printer. Please refer to the Epos Now support page for printer troubleshooting tips.

• Epos Now may be offline.  If Epos Now is offline when an app sends through an order, the app won't receive a response from Epos Now. Some apps will cancel an order automatically if no response is received within a certain period of time. If an app doesn't do this, the order is sent through when Epos Now comes online again (sometimes hours later), as if it had just been placed. 

If Mr Yum orders are not printing from Epos Now, please refer to this article for more information.

For further support, please refer to the Epos Now support page.