Duplicate printing (receiving more than one copy of a receipt for each order)

Look at the dockets that have printed. Note the ID of the terminal responsible for printing them.

If the terminal IDs are different on each docket

• You may have online printing configured on more than one iPad terminal. For online printing to work correctly, it only needs to be configured on one terminal. This setting will apply across your POS. Duplicate printing results from this setting being configured on multiple terminals. 

If the terminal IDs are the same on each docket

• Check your configuration settings for printing.  You may have configured your Square POS to print each order twice at some point in the past. 

The Square Support Centre provides numerous help articles related to printing with Square.

For support with printing issues, please contact Square Support.

You can also contact Square Customer Success through live chat, phone or email — their number is 1800 760 137. They are available from Monday to Friday, 9am to 5pm, Melbourne time.