Who manages print settings?
Your Doshii integration enables your Ordermate POS to seamlessly communicate with your connected Apps, but printing is always configured via your POS.
When you integrate with Doshii, you may see differences in how your dockets print. This is due to settings within Ordermate. Doshii will send order information to your Ordermate POS (such as order IDs, customer name, items ordered, etc.), but the printing rules within Ordermate ultimately determine how this is printed.
Refer to these Help Guides for details about printing with Ordermate.
For further support, please refer to the Ordermate support page.
Common printing issues
For some common Ordermate printing issues that you might be able to resolve yourself, please see our Ordermate Printing Issues section.