The Doshii integration with Lightspeed Kounta POS will reject orders for the following reasons.
| Rejection reason | Details | How to fix it |
| Pass Thru Printing | ||
| Pass Thru Printing Add-on is not enabled | Enable the Pass Thru Printing Add-on. Refer to this article for details. | |
| Pass Thru Register is offline | If the Pass Thru Register is offline, Lightspeed will reject all orders. Refer to this article for details. | |
| Default Pass Thru Register is not set for this site. | Pass Thru add-on is enabled, but no default PTP has been defined. Refer to Step 4 in this article for details. | |
| Items | ||
|
Item missing POSID |
Lightspeed requires all orders to have item ID - it will automatically reject orders that do not contain these IDs. | |
|
Item does not have the specified option set assigned to it |
The option set must be linked to the item in the POS menu for Lightspeed to accept the order. Refer to this article for details. | |
|
Item doesn't exist in Lightspeed |
One of the items in the order cannot be found in your Lightspeed POS menu. | Update your menu in Lightspeed to include the item, or ensure that you have checked the online box for that item in your Lightspeed POS menu. |
|
Item variant doesn't exist in Lightspeed |
One of the variants in the order cannot be found in your LightspeedPOS menu. | Update your menu in Lightspeed to include the item variant. |
| Payment | ||
|
Payment total is different from order total |
The payment amount does not match the order amount. | Ensure orders do not have partial or over payments. |
|
Online orders |
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|
Online orders temporarily turned off |
This happens when the venue has Temporary Disabled the Online Orders from the Online Orders Settings. | Refer to Managing your online availability for details of turning online orders on again when suitable. |
For information about 'red' orders with Mr Yum, please refer to this article.
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