Support for menu issues

For your menu to flow through to Doshii, you need to ensure that the items are flagged as Show Online. Typically this is already configured within your Lightspeed account and you don't need to take any action. When you update these items in your menu in Lightspeed, this is automatically sent to Doshii in real time.

Where this Show Online flag is set, you should expect to see new items, item and option updates and pricing updates flow through to Doshii without you needing to take any action.

At the moment, the Lightspeed integration does not support sending availability to Doshii, but you can use the Show Online flag to manage your item availability with Doshii. For more details, see this article.

If you experience issues with your Doshii menu accurately reflecting changes you have made in Lightspeed POS, please email Doshii's Customer Success team. Useful information to include in your email:

• your venue details
• date and time of menu update that did not sync to Doshii
• details of item/option/pricing that you updated, that did not sync to Doshii
• how often the issue is occurring
• screenshots from your Lightspeed POS showing the item in your menu.

For Uber and DoorDash menu issues, email Doshii's Customer Success team.

For all other issues, please contact Lightspeed support through live chat, phone or email. Their number is (02) 8599 2247. Additional support options are available on the Lightspeed support site.