When you update your menu in Square, this is automatically sent to Doshii in real time. You should expect to see new items, item and option updates, pricing updates, images, as well as availability updates flow through to Doshii without you needing to take any action.
If you experience issues with your Doshii menu accurately reflecting the changes you have made in your Square POS, please email Doshii's Customer Success team.
Useful information to include:
- your venue details
- date and time of menu update that did not sync to Doshii
- details of item/option/pricing that you updated, that did not sync to Doshii
- how often issue is occurring
- screenshots from your Square POS showing the item in your menu.
For Uber and DoorDash menu issues, email Doshii's Customer Success team.
For all other issues, please contact Square Support in the first instance. Support options are available on the Square Support site.