Support for printing issues

Who manages print settings?

Your Doshii integration enables your Square POS to seamlessly communicate with your connected Apps, but printing is always configured via your POS.

When you integrate with Doshii, you may see differences in how your dockets print. This is due to settings within Square. Doshii will send order information to your Square POS (such as order IDs, customer name, items ordered, etc.), but the printing rules within Square ultimately determine how this is printed.

Printing for orders facilitated by Doshii is controlled by the 'online order ticket' feature in Square. This is toggled on automatically at connection with Doshii, but you may need to make some refinements to your settings to meet your specific business needs. 

Check out this useful Square support article about print settings.

Square support

The Square Support Centre provides numerous help articles related to printing with Square.

For support with printing issues, please contact Square Support.

You can also contact Square Customer Success through live chat, phone or email — their number is 1800 760 137. They are available from Monday to Friday, 9am to 5pm, Melbourne time.

Common Square printing issues

For some common Square printing issues that you might be able to resolve yourself, please see our Square Printing Issues section.