If you are experiencing issues with orders via the Doshii integration, our team would be happy to help investigate for you. You can always email Doshii's Customer Success team. Please include as much information as possible, such as:
- your venue details
- date and time of issue
- description of issue
- how often issue is occurring
- any screenshots from your Square POS that helps to explain the issue
- any recordings of actions that you take when the issue occurs
- any receipts or dockets that demonstrate what went wrong and/or what should happen.
Some common reasons for orders not completing with your Square POS can be found here.
Alternatively, for order issues, you can call Square Support on 1800 760 137. They are available from Monday to Friday, 9am to 5pm, Melbourne time. Additional support options are available on the Square Support site.