The Doshii integration with Square POS will reject orders for the following reasons.
| Rejection reason | Details | How to fix it |
| Items | ||
|
Item is out of stock |
An item in the order does not have enough stock to fulfil the order | Review stock count setting for the item in Square. Turn the setting off if you don't want to keep track of item count, or keep stock count up to date if you do. |
|
Item doesn't exist in Square |
One of the items in the order cannot be found in your Square POS menu | Update your menu in Square to include the item. |
|
Item variant doesn't exist in Square |
One of the variants in the order cannot be found in your Square POS menu | Update your menu in Square to include the item. |
| Payment | ||
|
There is no payment |
All Square orders must be pre-paid | Ensure all orders are sent with payments |
|
Payment total is different from order total |
The payment amount does not match the order amount | Ensure orders do not have partial or over payments |
For information about 'red' orders with Mr Yum, please refer to this article.
Comments
0 comments
Please sign in to leave a comment.